At Zed Bake, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with easy returns and refund options—subject to the conditions below.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of purchase (order confirmation or receipt) is required.
  • The product must not be damaged, altered, or used.

How to Request a Return

To initiate a return, please email us at If your item arrives damaged or is not what you ordered, please notify us within 48 hours of delivery at [email protected] with your order number and supporting photos.

within 7 days of delivery. Include your order number, item name, and reason for the return. Our support team will provide return instructions.

Return Shipping

  • Return shipping is the responsibility of the customer unless the item was delivered damaged, defective, or incorrect.
  • Items must be returned to the address provided by our support team within 14 days after the return request is approved.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved:

  • Refunds are processed within 5–7 business days.
  • Refunds will be made through cash.

Exchanges

We offer exchanges only for defective or damaged items. To request an exchange, contact us at [email protected] within 48 hours of delivery with clear photos of the issue.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Used or damaged items not caused by transit
  • Items returned after the 7-day window
  • Clearance or final sale items

Order Cancellations

Orders can only be cancelled before they are shipped. Once dispatched, the order must be returned after delivery, following the policy above.

Damaged or Incorrect Items

If your item arrives damaged or is not what you ordered, please notify us within 48 hours of delivery at If your item arrives damaged or is not what you ordered, please notify us within 48 hours of delivery at [email protected] with your order number and supporting photos.

with your order number and supporting photos.

Contact Us

For any questions regarding returns or refunds, contact our support team at [email protected].